Conditions of  Carriage  

Article 1  -  What particular expressions mean in these conditions?

As the Passenger reads these conditions, please note that:

  1. “AIRCRAFT OPERATOR” Flights are operated by Zav Airways Private Limited (“Zav Airways”).

  2. "AGREED STOPPING PLACES" means those places, except the place of departure and the place of destination, set out in the Ticket or shown in the Airline’s as scheduled stopping places on the Passenger’s route.

  3. "AUTHORISED AGENT" means a Passenger sales agent who has been appointed by Zav Airways to represent the Airline in the sale of air transportation on its services.

  4. "BAGGAGE" means the Passenger’s personal property accompanying them in connection with their trip. Unless otherwise specified, it consists of both their Checked and Hand Baggage.

  5. "BAGGAGE CHECK" means those portions of the Ticket which relate to the carriage of the Passenger’s Checked Baggage.

  6. "BAGGAGE IDENTIFICATION TAG" means a document issued solely for identification of Checked Baggage.

  7. "CARRIER" means an air carrier other than Zav Airways, whose designated code appears on the Passenger’s Ticket or on a Conjunction Ticket.

  8. "CHECKED BAGGAGE" means Baggage of which Zav Airways takes custody and for which the Airline has issued a Baggage Check.

  9. "CHECK-IN DEADLINE" means the time limit specified by Zav Airways by which the Passenger must have completed check-in formalities and received their boarding pass.

  10. "CONDITIONS OF CONTRACT" means those statements contained in or delivered with the Passenger’s Ticket or Itinerary/Receipt, identified as such and which incorporate, by reference, these Conditions of Carriage and notices.

  11. "CONVENTION" means whichever of the following instruments are applicable:

    • the Convention for the Unification of Certain Rules relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (hereinafter referred to as the “Warsaw Convention”);

    • the Warsaw Convention as amended at The Hague on 28 September 1955;

    • the Warsaw Convention as amended by Additional Protocol No.1 of Montreal (1975);

    • the Warsaw Convention as amended at The Hague and by Additional Protocol No.4 of Montreal (1975);

    • the Montreal Convention (1999)

  12. "Zav Airways DESIGNATOED CODE" means the two characters or three letters which identify particular air carriers and in the case of "Zav Airways Pvt Ltd. "

  13. "DAMAGE" includes death, wounding, or bodily injury to a Passenger, loss, partial loss or theft of or other damage to Baggage, arising out of or in connection with carriage or other services incidental thereto performed by Zav Airways.

  14. "DAYS" mean calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall not be counted.

  15. "FORCE MAJEURE" means unusual and unforeseeable circumstances beyond Zav Airways’s control, the consequences of which could not have been avoided even if all due care had been exercised.

  16. "HAND BAGGAGE" means any of the Passenger’s baggage other than Checked Baggage.

  17. "ITINERARY/RECEIPT" means a document or documents Zav Airways issues to Passengers travelling on Electronic Tickets that contains the Passenger's name, flight information and notices.

  18. "PASSENGER" means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket.

  19. "STOPOVER" means a scheduled stop on the Passenger’s journey, at a point between the place of departure and the place of destination.

  20. "TARIFF" means the published fares, charges and/or related conditions of carriage of an airline filed, where required, with the appropriate authorities.

  21. "TICKET" means either the document entitled "Passenger Ticket and Baggage Check" or the Electronic Ticket, in each case issued by Zav Airways or on its behalf, and includes the Conditions of Contract and notices.


Article 2 – Applicability


These Conditions of Carriage are applicable unless they are inconsistent with Zav Airways’s Tariffs or applicable law in which event such Tariffs or laws shall prevail.

If any provision of these Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid.


Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and any other regulations Zav Airways may have, dealing with particular subjects, these Conditions of Carriage shall prevail.


Article 3 – Tickets


3.1.1 Zav Airways will provide carriage only to the Passenger(s) named in the Ticket, and appropriate identification proof needs to be produced at the time of travel.

3.1.2 For international travel, the passport must be valid for atleast 6 months from the date of travel. A passport must have a valid visa for travel. It is passenger responsibility to ensure appropriate travel documents are arranged and produced whenever required. We request all passengers to check and confirm from consulate of respective country for exact travel requirement and formalities.

3.1.3 For all international flights, the only acceptable proof of identification would be a valid passport.

3.1.4 Some Tickets are sold at discounted fares which may be partially or completely non-refundable. Passengers should choose the fare best suited to their needs. Certain fares could carry a restriction related to change/cancellation and policy. In case you do not wish to opt for restricted fare, you can book two separate PNRs for each sector without the benefits/restrictions of the return fare. All promo/sale fares are restrictive fares and are non-refundable. Certain promo/sale fares do not permit changes to the flight. Please check restrictions on the fare while booking. In the event of cancellation of non-cancellable ticket(s), the passengers shall only be refunded the amount paid towards any kind of taxes/ duties/ levies and/ or fees.

3.1.5 The Ticket is and remains at all times the property of the issuing carrier.

3.1.6 Zav Airways is a ticket less Airline. Zav Airways offers a printed itinerary with a reference number and the details of the reservations. An itinerary does not constitute a document of carriage. The Booking in Zav Airways’s database is the primary record of carriage and in the event of any differences between the itinerary and the Booking in Zav Airways’s database, the Booking will prevail.

3.1.7 Zav Airways does not issue open tickets hence no period of validity is applicable to the ticket.


  • “Ok to Board” required for all Tourist/Visit visa for passengers holding ECR (Emergency check Required) and ECNR passport.

  • “Ok to Board” required for all passengers travelling with a print-out of Labor, Work and Residence e-visa (the passport is not stamped).

Passenger travelling to Male from India for an employment/tourist purpose but without a return ticket should carry a mandatory “OK TO BOARD” comment on the PNR. For further assistance, please get in touch with your Visa-issuing agency.

3.1.10 In the event Zav Airways:

  • cancels the flight; or

  • prepones the flight by sixty (60) minutes or more; or

  • postpones the flight by one hundred and twenty (120) minutes or more,

the affected passengers shall be entitled either for:

  • full refund of the amount paid by them; or

  • to be accommodated on alternate flight(s) for the same sector for next or preceding seven (07) days from the original date of journey, subject to availability and Zav Airways Airways’s discretion.


3.2.1 Changes / cancellation may be made to an international booking up to 4 hours prior to the scheduled departure time of the booked flight.

Name change is not permitted on your booking. Please ensure that passenger’s booking name matches the proof of identification.

3.2.2 Change of booking -Change in flight date, time, origin, destination constitutes as change of booking. Any change in booking shall attract a flight change fee per passenger per sector per change. Please refer Clause [3.1.9] of the T & C for applicable change fee for international bookings. In addition to the change fee, the upward difference between the original and the current fare including any change(s) in taxes, fees, surcharges, if any, are applicable. In case of the current available fares being lower than the original, balance funds will be retained in form of credit shell (ref 3.2.3)

3.2.3 Cancellation of booking - Any cancellation of the booking shall attract deduction towards cancellation fee per passenger per sector. Please refer Clause [3.1.9] of the T & C for applicable cancellation fee for international bookings. The balance amount would be retained under the original PNR as a credit shell. The credit shell amount may be adjusted by the Passenger for any future booking on Zav Airways Airways provided atleast one of the Passenger booked in the original PNR (Credit Shell PNR) should be traveling in the new PNR or is refundable on request.

3.3 For food items purchased onboard, payment shall be accepted in Indian Rupee (INR) only.

In case of non-availability of pre-booked food item, Zav Airways will offer an alternate food option or a full refund of the amount paid by the passenger towards the pre-booked food item, in the form of the voucher, to be used against similar future purchases, at its discretion and without any further liability.

3.4 Any Passenger connecting to or from Zav Airways flights from the domestic to the domestic route or vice versa would have to adhere to the following:

  • Zav Airways would not be responsible for any delay due to immigration/custom clearance leading to a missed onward connection. The Passenger may have to purchase a new ticket.

  • The boarding card for the final international leg of journey would be issued only at the last departing station.



Zav Airways’s name may be abbreviated to Zav Airways’s Designator Code, or otherwise, in the Ticket. The address is:-

Zav Airways Pvt Ltd

Registered Office:

Kolkata WB 700016 IN



Article 4 - Fares, Taxes, Fees and Charges


Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals. The Passengers’ fare will be calculated in accordance with Zav Airways’s Tariff in effect on the date of payment for travel on the specific dates and itinerary shown on it. Any change in the itinerary or dates of travel, may change the fare to be paid.


The amount of any applicable taxes, duties, fees, charges or surcharges payable by the Passenger is calculated as at the date of Ticket issuance. If there is a change in an existing tax, duty, fee, charge or surcharge, or a new tax, duty, fee, charge or surcharge is imposed, after the date of Ticket issuance, the Passenger will not be obliged to pay it or get a refund as the case may be, unless:

(a) The Passenger decides to change the date of travel which requires rebooking of the ticket or

(b) The tax, duty, fee, charge, surcharge (including User Development Fee) is to be paid to or is on behalf of a regulatory authority.


Fares, taxes, fees and charges are payable in the currency of the country in which the Ticket is issued, unless another currency is indicated by Zav Airways or its Authorized Agent at or before the time, payment is made (for example, because of the non-convertibility of the local currency). Zav Airways may, at its discretion, accept payment in another currency.

Article 5 – Reservations


5.1.1 Certain fares have conditions which limit or exclude the Passengers’ right to change or cancel reservations.

5.1.2 Zav Airways requests that at the point of reservation the Passenger provides the Airline or it’s Authorized Agent with a contact number (valid mobile number) for each city in the Passengers’ itinerary including the applicable country and area codes. This will assist Zav Airways with informing Passengers of any irregularities with a flight on which they are booked.



The Passenger recognizes that personal data has been given to Zav Airways for the purposes of making a reservation, purchasing a Ticket, obtaining and for providing ancillary services or products that may be offered by Zav Airways and/or its chosen partners from time to time, developing and providing services, facilitating immigration and entry procedures, and making available such data to government agencies, in connection with the passengers’ travel. For these purposes, the passenger authorizes Zav Airways to retain and use such data and to transmit it to the Airline’s own offices, Authorized Agents, government agencies, other Carriers or the providers of the above-mentioned services. The Passenger also recognizes that Zav Airways and / or its chosen partners may contact them via email or other means to inform them of account status or changes or alterations to the service, or to inform them of other services provided or contemplated.



Zav Airways offers seat assignments for all flights at the airport check-in counters on a first come first serve basis. Zav Airways reserves the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons.



  • Select premium seats for the convenience of extra leg room and/or speedy embarking and disembarking.

  • Passenger between the ages of 15 years to 65 years without any medical condition(s), and travelling without an Infant, may choose to book a Premium Seat.

  • Zav Airways reserves the right to refuse a Passenger an assigned Premium Seat at the time of check-in incase the above criteria is not met.

  • In case of exigencies, Zav Airways reserves the right to change an assigned seat without any prior notice. In such a case, the seat fee will be refunded.

  • If you do not wish to pre book, your seat will be assigned at the time of check-in without any charges (as per the availability).

  • Rows 12 and 13 are emergency exit seats with extra leg room and a nominal fee is levied even when requesting for such seats at the time of check-in


Check–in closes 60 minutes prior to the departure of the flight. Failure to complete the check-in formalities within the stipulated time limit would result in forfeiture of the ticket amount. The ticket would be declared a No Show and the Passenger would not be entitled to a refund or a credit shell. However, only the PSF and UDF may be refunded upon request by the passenger by writing to Zav Airways on the designated email id:


5.5 Any disputes / grievance


Article 6 - Check-In and Boarding

6.1 Passengers are requested to reach the airport and check-in at least 3 hours before to avoid any rush or inconvenience.

6.2 The Passenger must be present at the boarding gate not later than 25 minutes the time specified by Zav Airways when they check-in

6.3 If Passengers are travelling together as part of a group of 40 or more, it is advised to arrive at least an additional 30 minutes in advance of the time advised to report to the airport prior to the flight departure.

6.4 Zav Airways will cancel the space reserved for the Passenger if they fail to arrive at the boarding gate in time.

6.5 Zav Airways will not be liable to the Passenger for any loss or expense incurred due to their failure to comply with the provisions of this Article.


Article 7 - Refusal and Limitation of Carriage


In the reasonable exercise of Zav Airways’s discretion, the Airline may refuse to carry the Passenger or their Baggage, if the Passenger has been notified in writing that Zav Airways would not at any time after the date of such notice carry them on its flights. In this circumstance, the Passenger will be entitled to a full refund.

Zav Airways may also refuse to carry the Passenger or their Baggage, if one or more of the following have occurred or the airline reasonably believes may occur:

7.1.1 Such action is necessary in order to comply with any applicable government laws, regulations, or orders;

7.1.2 The carriage of the Passenger or their Baggage may endanger or affect the safety, health, or materially affect the comfort of other Passengers or crew;

7.1.3 The Passenger’s mental or physical state, including their impairment from alcohol or drugs, presents a hazard or risk to themselves, to Passengers, to crew, or to property;

7.1.4 The Passenger has refused to submit to a security check;

7.1.5 The Passenger has not paid the applicable fare, taxes, fees or charges;

7.1.6 The Passenger does not appear to have valid travel documents, may seek to enter a country through which they may be in transit, or for which they do not have valid travel documents, destroy their travel documents during flight or refuse to surrender their travel documents to the flight crew, against receipt, when so requested;

  • If the immigration authority for the country the Passenger is traveling to, or for a country in which they have a stopover, has told the airline(either orally or in writing) that it has decided not to allow them to enter that country, even if they have or appear to have, valid travel documents;

7.1.7 The Passenger presents a Ticket that has been acquired unlawfully, has been purchased from an entity other than Zav Airways or Authorized Agent, or is a counterfeit, or the Passenger cannot prove that they are the person named in the Ticket;   

7.1.8 The Passenger presents a Ticket which has been issued or altered in any way, other than by Zav Airways or its Authorized Agent

7.1.9 The Passenger fails to observe Zav Airways’s instructions with respect to safety or security;

7.1.10 The Passenger has refused or failed to undergo health screening or a health examination requested by Zav Airways or by a government enforcement agency;

7.1.11 The Passenger has failed to complete the Check-In Deadline or failed to arrive at the boarding gate on time.

7.1.12 The Passenger has previously committed one of the acts or omissions referred to above, and Zav Airways has reason to believe that they may do so again.



Currently Zav Airways does not have provisions for accommodating stretchers, guide dogs and pets along international routes hence carriage of the same on specified routes is not permitted.


Article 8 - Baggage



8.1.1 Free baggage allowance on Zav Airways is as follows:

Hand/ Cabin Baggage: Hand/ Cabin baggage of maximum 7 kg. (which would include Laptop and duty free shopping bags) having maximum overall dimensions of: 108 cms. Passengers with infants are allowed to carry an additional piece of hand baggage of maximum 7 kg., not exceeding the size dimensions, as mentioned hereinbefore. he dimensions of the checked baggage should not exceed 158 cm (62 inches) in overall dimensions (L+W+H). Zav Airways does not have a limit on the number of bags; however each bag must not exceed 32 kgs as per airport baggage restriction.

Zav Airways does not accept responsibility for unsuitably packed, perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soling, dents) resulting from normal wear and tear or for water damage to non-waterproof baggage.

Excess baggage can be purchased online, airports and passenger Reservations at least 6 hours prior from the flight departure as per pre-paid excess baggage. Pre-paid excess baggage slabs and pricing are given below:

Pre Purchased Excess Baggage

Pre Purchase Baggage once purchased cannot be cancelled in stand alone or used partially. (For e.g if bought 5 kgs and does not want to carry any excess baggage then same is non cancellable OR bought 5 kgs and excess baggage is 4 kg then remaining 1 kg is non-transferable/non-refundable/ non-reusable).

Each slab for Prepaid Excess Baggage can be booked only once i.e. Per PNR / Per Passenger / Per Sector.


8.1.2 Oversized Baggage and/ or Special Baggage (example; sporting equipment, musical equipment)

*Additional charges charged by the Service Provider.


  • Zav Airways will levy a fee for any Oversized Baggage and/ or Special Baggage like Sports/Skiing equipment, golf bags, bicycle, surf boards, LCD and LED TVs of size more than 99.06 cms, musical equipment and all other large and/or odd-sized items, including cartons, whose dimensions (L + W + H) exceed 158 cms, submitted as Checked Baggage. This fee will be applied over and above any Excess Baggage charges that might be applicable. The fee will apply per piece of Checked Baggage, per Sector, (inclusive of GST, if applicable) as per above grid. The weight of such baggage will be considered part of the permissible baggage allowance and standard excess baggage charges, if applicable, will be levied. 

  • For any baggage weights exceeding the applicable free checked baggage allowance, the normal excess baggage charges will be charged in addition to the handling fee as detailed in the above grid. 
    Carriage of all Special Baggage’s shall also be governed by applicable terms and conditions contained in Zav Airways Conditions of Carriage with regard to carriage of fragile items, etc.

  • Passenger travelling on Zav Airways from a Foreign country to an Indian city and travelling onwards by Zav Airways to a domestic sector booked under the same PNR will not be charged any additional excess baggage or handling charges for any Special Baggage at the transit station. Please note passengers will have to collect their bags at international terminal and recheck-in

  • Connecting passengers under same PNR from a foreign Origin country to another foreign country destination via India on Zav Airways will not be charged any additional excess baggage or handling charges for any above mentioned articles at the transit station. Please note passengers will have to collect their bags at international terminal and recheck-in

  • LED/LCD TVs for size 39 inches and below would be treated as normal Check In baggage.

  • Maximum two (02) LCD / LED TVs can be carried by one passenger as checked in baggage. (Both the LCD/LED TVs to be charged)

  • Maximum size of LED / LCD TV that shall be accepted for carriage is 55 inches.


8.2.1 Unless otherwise advised by Zav Airways, only one piece of Hand Baggage per Passenger will be allowed. The dimensions of the Hand Baggage should not exceed (L+B+H) – 55cm+35cm+25cm totalling 115cms (45 inches) on Airbus.The Hand Baggage allowance is 7 kg (which would include Laptop and duty free shopping bags) per adult and child (any passenger above 2 yrs of age). Strolley bags with the above specified dimensions will be allowed.

Less than stipulated weight of check-in baggage does not qualify for the difference of weight in hand baggage and vice versa

8.2.2 Articles, which may be carried free in addition to the Baggage allowance (subject to applicable security regulations), are:-

  • An overcoat wrap or blanket.

  • An umbrella or walking stick.

  • A lady's handbag, lady's pocket-book or lady's purse.

  • A reasonable amount of reading matter for the flight.

  • A small camera and/or a pair of binoculars.

  • Infant's food for consumption in flight.

  • A fully collapsible invalid's wheelchair and/or a pair of crutches and/or braces or other prosthetic device for the Passenger's use.

8.2.3 Zav Airways may specify other maximum dimensions and/or weight for Hand Baggage. If Zav Airways has not done so, except as specified in 8.2.1, Hand Baggage which the Passenger carries onto the aircraft must fit under the seat in front or in an enclosed storage compartment in the cabin of the aircraft. If the Passenger’s Hand Baggage cannot be stored in this manner, or is of excessive weight, or is considered unsafe for any reason, it must be carried as Checked Baggage, subject to Articles 8.6 and 8.7.

8.2.4 Objects not suitable for carriage in the cargo compartment (such as delicate musical instruments), and which do not meet the requirements in Article 8.2.1 and Article 8.2.2 above, will only be accepted for carriage in the cabin compartment, if the Passenger has given us written notice in advance and permission has been granted by Zav Airways. Passengers may be required to pay a separate charge for this service.


8.3.1 Following articles/items must not be included in the Passenger’s Baggage: Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in Zav Airways’s regulations. Further information is available from Zav Airways on request although illustrative examples include:

  • Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous), such as butane, oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders such as camping gas.

  • Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.

  • Explosives, munitions, fireworks and flares, blank cartridges, pistols or any other weapons and pistol caps.

  • Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, substances liable to spontaneous combustion, substances which emit flammable gases on contact with water.

  • Radioactive materials

  • Briefcases and attachée with installed alarm or pyrotechnic devices.

  • Oxidizing materials such as bleaching powder and peroxides.

  • Poisons and infectious substances such as insecticides, weed-killers and live virus materials.

  • Other dangerous articles such as magnetized materials, offensive or irritating materials. Items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from or to; Items which are reasonably considered by Zav Airways to be unsuitable for carriage because they are dangerous or unsafe, or because of their weight, size, shape or character, or because they are fragile or perishable having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available upon request.

8.3.2 Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as Baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as Checked Baggage. Firearms must be unloaded, with the safety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations as specified in Article

8.3.3 Dry cell batteries, scissors, sharp instruments, tools, weapons such as antique firearms, toy weapons, swords, knives and similar items may be accepted as Checked Baggage, at Zav Airways’s sole discretion, but will not be permitted in the cabin of the aircraft.

8.3.4 The Passenger must not include in Checked Baggage money, currency, jewelry, precious metals, computers, personal electronic devices, negotiable papers or instruments, securities or other valuables, business documents, passports and other identification documents or samples. To the extent that it is necessary to carry such items (at the Passenger’s risk), they should be carried in the Passenger’s Hand Baggage in the cabin.

8.3.5 Medicines and toiletries may be carried in limited quantities, which are necessary or appropriate during the Passenger’s journey (to the extent that carriage is permitted by the appropriate regulations). Otherwise, many of these items can be carried as air cargo provided they are packed in accordance with cargo regulations.

8.3.6 If, despite being prohibited, any items referred to in Articles 

8.4.2 Zav Airways may refuse to carry as Baggage any item reasonably considered by the Airline to be unsuitable for carriage because of its size, shape, weight, content or character, or for safety or operational reasons, or in the interests of the comfort of other Passengers. Information about unacceptable items is available upon request.

8.4.3 Zav Airways may refuse to accept Baggage for carriage unless it is in the airlines’ reasonable opinion properly and securely packed in suitable containers. Information about packing and containers unacceptable to Zav Airways is available upon request.



For reasons of safety and security Zav Airways may request that the Passenger permit a search and scan of their person and a search, scan or x-ray of their Baggage. If the Passenger is not available, their Baggage may be searched in their absence for the purpose of determining whether they are in possession of or whether their Baggage contains any item described in Article 8.3.1 or 8.3.4 or any firearms, ammunition or weapons which have not been presented to Zav Airways in accordance with Articles 8.3.2 or 8.3.3. If the Passenger is unwilling to comply with such request Zav Airways may refuse to carry them and their Baggage. In the event a search or scan causes Damage to the Passenger, or an x-ray or scan causes damage to their Baggage, Zav Airways shall not be liable for such Damage unless due to the Airline’s fault or negligence.



8.6.1 Subject to Article 8.1.4, the Passenger is required to collect their Checked Baggage as soon as it is made available at their destination or Stopover. Should the Passenger not collect it within a reasonable time, Zav Airways may charge them a storage fee. Should the Passenger’s Checked Baggage not be claimed within three (3) months of the time it is made available, Zav Airways may dispose of it without any liability to them.

8.6.2 Only the bearer of the Baggage Check and Baggage Identification Tag is entitled to delivery of the Checked Baggage.

8.6.3 If a person claiming Checked Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage Identification Tag, Zav Airways will deliver the Baggage to such person only on condition that he or she establishes to Zav Airways’s satisfaction his or her right to the Baggage.

8.6.4 Zav Airways does not accept responsibility for the transfer of baggage to other flights.


Zav Airways will not be responsible for, or have any liability in respect of, articles removed from the Passenger’s Baggage by airport security personnel acting in accordance with any applicable regulations.


8.8 Carriage of Liquor:

Maximum of 5 litres with alcohol percentage between 24% and 70% in total is permitted in retail packaging as checked-in baggage. 0.24% Unlimited in check in bag, Subject to the baggage policy limits. Post 70% is not permitted. Consumption of Alcohol carried on board is not permitted on the aircraft. (Due to security restriction carriage of alcohol as hand baggage in Domestic flight is prohibited). A passenger may carry Alcohol if purchased from Duty Free shops if travelling on International flights. Same should be accompanied with the bill.


Article 9 - Schedules, Delays, Cancellation of Flights


  • The flight times shown in timetables may change between the date of publication and the date the Passenger actually travels. Zav Airways does not guarantee them to the Passenger and these do not form part of their contract with us.

  • Before Zav Airways accepts the Passenger’s booking, Zav Airways will notify the Passenger of the scheduled flight time in effect as of that time, and it will be shown on their Ticket. It is possible Zav Airways may need to change the scheduled flight time subsequent to issuance of the Passenger’s Ticket. The Passenger needs to provide us with contact information (valid mobile number); Zav Airways will endeavour to notify Passengers of any such changes. If, after purchase of the ticket, Zav Airways makes a significant change to the scheduled flight time, which is not acceptable to the Passenger, and Zav Airways is unable to book them on an alternate flight which is acceptable to them, they will be entitled to a refund in accordance with Article 10.



9.2.1 Denied Boarding

In line with the industry practice, we overbook to a limited extent to reduce the possibility of flights departing with empty seats. We operate with the objective that no customer with a confirmed reservation should be denied boarding. However in exceptional cases where we have more customers reporting for a particular flight than the seats available, we ensure that customers who are denied boarding are not inconvenienced.
In such cases, we follow a policy which is laid down by the Directorate General of Civil Aviation. For more details, kindly visit the Terms and Conditions section on our website

Zav Airways reserves the right to deny boarding to any passenger that is under the influence of alcohol or drugs, for health, safety or security reasons or in the absence of adequate travel documents and no compensation as referred above shall be payable in such cases.

9.2.2 Cancellation, Rerouting, Delays etc.

The Airline will take all necessary measures to avoid delay in carrying the Passenger and their baggage. In case the airline cancels a flight, fails to operate a flight reasonably according to the schedule, fails to stop at the Passenger’s destination or Stopover destination, Zav Airways shall at the Passenger’s option, either:

  • carry the Passenger at the earliest opportunity on another of its scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket; or

  • make a refund in accordance with the provisions of Article 10

Article 10 – Refunds

10.1 Zav Airways will refund a Ticket in accordance with the applicable fare rules.


Zav Airways reserves the right to make a refund in the same manner and the same currency used to pay for the Ticket.


Ticket refund will be the same as point of sale.


Article 11 - Conduct aboard aircraft


11.1.1 If, in Zav Airways’s reasonable opinion, a Passenger conducts himself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew, including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, damage or injury to other Passengers or the crew, Zav Airways may take such measures as Zav Airways deems reasonably necessary to prevent continuation of such conduct, including restraint. That Passenger may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft.


If, as a result of conduct by a Passenger of the sort mentioned in Article 11.1.1 Zav Airways decides, in the exercise of Zav Airways’s reasonable discretion, to divert the aircraft for the purpose of offloading that Passenger, the Passenger must pay all costs resulting from that diversion.


For safety reasons, Zav Airways may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.


In order to comply with certain local regulations in various states, smoking is strictly not permitted on any Zav Airways flights. As a separate precautionary measure, all toilets are also fitted with smoke detectors. Alcoholic beverages are sold for consumption on selected Zav Airways international flights.

Article 12 - Administrative formalities


12.1.1 The Passenger is responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which they transit.

12.1.2 Zav Airways shall not be liable for the consequences to any Passenger resulting from their failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions

12.1.3 Passengers are advised to compulsorily retain the boarding pass until exiting the terminal for security reasons. Passengers on via and connecting flights should keep their boarding pass handy for physical check at transit points.


Prior to travel, the Passenger must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit Zav Airways to take and retain copies thereof. Zav Airways reserves the right to refuse carriage if the Passenger does not comply with these requirements, or their travel documents do not appear to be in order.


If the Passenger is denied entry into any country, they will be responsible to pay any fine or charge assessed against Zav Airways by the Government concerned and for the cost of transporting them from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded by Zav Airways.


If Zav Airways is required to pay any fine or penalty or incurs any expenditure by reason of the Passenger’s failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, the Passenger shall reimburse Zav Airways on demand any amount so paid or expenditure so incurred. Zav Airways may apply towards such payment or expenditure the value of any unused carriage on the Passenger’s ticket, or any of the Passenger’s funds in Zav Airwayss’ possession.


If required, the Passenger shall attend inspection of their Baggage, by customs or other Government officials. Zav Airways will not be liable to the Passenger for any loss or damage suffered by them in the course of such inspection or through their failure to comply with this requirement.


The Passenger shall agree to any security checks by Governments, airport officials, Carriers or by Zav Airways.

Article 13– Advice to international Passengers on limitation of liability


13.1.1 The liability of each carrier involved in the Passenger’s journey will be determined by its own conditions of carriage. Zav Airways’s liability provisions are as follows:


13.2.1 The rules applicable to Zav Airways’s liability shall be as provided by:

  • The Convention, to the extent it applies; and

  • To the extent not inconsistent with the above, applicable national law.


13.3.1 There shall be no artificial limit to the amount of Zav Airways’s liability for death, wounding or bodily injury suffered by a Passenger in the event of an accident on board the aircraft or in the course of embarking or disembarking.

13.3.2 In the event of death of a passenger, or any bodily injury or wound suffered by a passenger which results in a permanent disablement incapacitating him from engaging in or being occupied with his usual duties or business occupation, the liability of the Carrier for each passenger shall be INR 750,000 only if the passenger is 12 years or more of age and INR 375,000 if the passenger is below 12 years of age on the date of the accident.

13.3.3 Notwithstanding the provisions of Article 13.3.2, if Zav Airways proves that the damage was caused by, or contributed to by, the negligence of the injured or deceased Passenger, Zav Airways may

be exonerated wholly or partly from Zav Airways’s liability in accordance with applicable law.

13.3.4 Zav Airways is not responsible for any illness, injury or disability, including death, attributable to the passenger’s physical condition or for the aggravation of such condition.


13.4.1 Except in the case of an act or omission done with intent to cause damage or recklessly and with knowledge that damage would probably result, Zav Airways’s liability in the case of damage to Baggage shall be limited to INR 200 per Kg up to a maximum of INR 4000 only during domestic travel. The liability for loss, delay or damage to baggage is limited by the Montreal Convention 1999 or Warsaw Convention 1929 (as may be applicable). Where Montreal Convention 1999 applies, such liability is limited to a maximum of 1,131 SDRs per passenger for both checked and unchecked baggage. Under the Warsaw Convention 1929, liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel under Warsaw Convention 1929 (including domestic portion of international journeys), the liability limit is US$20.00 per kg for checked baggage.

In case of baggage wear and tear, local currency equivalent to INR 1000 will be offered. In case of non-arrival of baggage at destination, one-time interim compensation of USD 50, will be payable to affected customer provided he/she is a non-resident of the destination country.

If Zav Airways proves that the damage was caused by or contributed to by the negligence of the injured person, Zav Airways may be exonerated wholly or partly from its liability. If the weight of the Passenger’s Checked Baggage is not recorded on the baggage check, it is presumed that the total weight of the Checked Baggage does not exceed the applicable free baggage allowance.”


13.4.2 Zav Airways will not be liable for damage to Hand Baggage unless such damage is caused by Zav Airways’s negligence.


13.4.3 Zav Airways is not liable for any damage caused by the Passenger’s Baggage. The Passenger shall be responsible for any damage caused by the Passenger’s Baggage to other persons or property, including Zav Airways’s property.

13.4.4 Zav Airways shall have no liability whatsoever for damage to articles not permitted to be contained in Checked Baggage under Article 8.3, including fragile or perishable items, items having a special value, such as money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, or samples.


13.5.1 Zav Airways is not liable for any damage arising from Zav Airwayss’ compliance with or the Passenger’s failure to comply with applicable laws or Government rules and regulations.


13.5.2 Except as may be specifically provided otherwise in these Conditions of Carriage or by applicable law, Zav Airways shall be liable to the Passenger only for recoverable compensatory damages for proven losses.

13.5.3 The contract of carriage, including these Conditions of Carriage and exclusions or limits of liability, applies to Zav Airways’s authorized agents, servants, employees and representatives to the same extent as it and they apply to Zav Airways. The total amount recoverable from Zav Airways and from such authorized agents, employees, representatives and persons shall not exceed the amount of Zav Airways’s own liability, if any.

13.5.4 Nothing in these Conditions of Carriage shall waive any exclusion or limitation of Zav Airways’s liability under the applicable laws unless otherwise expressly stated.

13.5.5 Nothing in these Conditions of Carriage shall waive any exclusion or limitation of Zav Airways’s liability or any defence available to Zav Airways under applicable laws as against any public social insurance body or any person who is liable to pay compensation or has paid compensation in respect of the death, wounding or other bodily injury of a Passenger.

Article 14 - Check in for Connecting Flights

The Passenger should carry all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements for international travel. For International Connecting Flights the check-in starts 03 hours prior to the departure time and closes 60 minutes prior to departure time and for domestic flights the check in starts 02 hours prior to the departure time and closes 45 minutes prior to the departure time. Passenger having a connection from domestic to international or vice versa following are the procedure.

  • At the time of check-in passenger(s) will be issued boarding card(s) only up to the point of transit.

  • Passenger shall be required to collect the baggage from the arrivals at the transit point.

  • Transportation from arrivals of one airport terminal to departure terminal of another airport may be provided by the Airport Operator. In the absence of the same the passenger shall be required to arrange suitable transportation.

  • Food or lodging will not be provided at the transit points.

"Passengers arriving from an international flight and then in transit to another domestic flight will not be permitted to carry liquids more than 100 ml in their cabin baggage when going through security. In line with this BCAS directive duty free liquor is also not allowed as hand baggage. Passenger will have to pack it in their checked -in baggage."

Connecting Flight Baggage Policy

Passengers travelling on Zav Airways flights booked under one single PNR for travel from Domestic to International flight or vice versa, the baggage allowance of the international sector will apply, provided the following conditions are met.

  • The stopover is less than 24 hours.

  • Flights are booked in the same PNR.

  • Booked on Zav Airways flights only.

Note: If a connecting flight is booked on two separate PNR’s, the applicable Free Baggage Allowance mentioned on the respective ticket will apply.

Article 15 - Time limitation on claims and actions


Zav Airways is not liable for any loss or damage occasioned by delay in the carriage by air of Passengers or baggage. Receipt without complaint of registered baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition.


Article 16 - Other conditions

Carriage of the Passenger and their Baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by Zav Airways. These regulations and conditions as varied from time to time are important. They concern among other things:

(i)The carriage of unaccompanied minors, pregnant women, and sick Passengers 
(ii) Restrictions on use of electronic devices and items 
(iii) The on board consumption of alcoholic beverages.

Regulations concerning these matters are available from the Airline upon request.

Article 17- Credit /Debit card payment for International Ticket

Foreign (Non-Indian) Credit Cards / Debit Cards are accepted by Zav Airways under the following conditions:

  • Visa, MasterCard and American Express Cards are accepted.

  • For all foreign (Non-Indian) credit / debit card payments, the card must be produced for physical verification at the airport check-in counter if the passenger is the cardholder. Incase the cardholder is not traveling, it is mandatory for the passenger to furnish to the airport check-in staff a physical copy of the front side of credit / debit card duly authorized by the cardholder, along with cardholder’s valid proof of identification. In the absence of such credit / debit card or copy and/or identity mismatch, we will be constrained to refuse the boarding.

Article 18 – Interpretation

The title of each Article of these Conditions of Carriage is for convenience only, and is not to be used for interpretation of the text